Totally agree, considering the significant order volumes (especially on Friday evenings, game nights, etc) it would impossible for all the orders to get delivered on time in spite of best efforts. Feature like this will provide customers visibility of their order status and whilst she / he may not be happy that their order is going to be delayed, they are at least being made aware (proactively) and saves them the hassle of reaching (call/ msg/email) out to your customer service team for order status. From an organisation’s perspective, this will also significantly reduce the cost of failure as you will not require as many people in your customer services department. Many thanks for sharing this article JK.
Very valuable description. We operate on the restaurant side, we provide software that automates the waiter's work (especially related to the management of orders in delivery) and we perfectly understand the issues you raised. Complexity is a large issue, but some problems can be avoided by using integration between systems. Is there any chance we can talk about it?
Loved the key insight of this blog post. If you're solving a complex problem, show it to increase the perceived value.
Totally agree, considering the significant order volumes (especially on Friday evenings, game nights, etc) it would impossible for all the orders to get delivered on time in spite of best efforts. Feature like this will provide customers visibility of their order status and whilst she / he may not be happy that their order is going to be delayed, they are at least being made aware (proactively) and saves them the hassle of reaching (call/ msg/email) out to your customer service team for order status. From an organisation’s perspective, this will also significantly reduce the cost of failure as you will not require as many people in your customer services department. Many thanks for sharing this article JK.
Hi!
Very valuable description. We operate on the restaurant side, we provide software that automates the waiter's work (especially related to the management of orders in delivery) and we perfectly understand the issues you raised. Complexity is a large issue, but some problems can be avoided by using integration between systems. Is there any chance we can talk about it?